You are required to create a username when registering for the online accounts service. A username should be easy to remember but not something which is directly linked to you or your account.

PINs will be issued to you via an SMS text message. This can be changed to one of your own choosing once logged in. Your PIN must be 8 digits in length and cannot contain letters.

If you lose your PIN or do not receive it after 3-5 working days report it to the credit union immediately and ask to be issued with a new PIN. The new PIN will be different to the old PIN.

You will need this 8-digit PIN to log in; please keep a record of it.

Passwords must be created when registering. This is your security question for the site and should include at least 1 letter and 1 number. Please pay particular attention when creating this and avoid including spaces in your Password.

Your password can be reissued to you by email if you lose it, however, it will be a new password (not the old one) which is sent. You should change the password immediately after receiving it by email to maintain security.

Our online services team manually approves all online banking registrations during office hours to ensure that all the member information is correct. If the information matches, the team approves the registration, and the member receives their PIN within a couple of minutes. If you have not received your PIN within 48 hours of registering, below are some scenarios which might explain why you have not received your text:

• The date of birth you entered is incorrect - Usually a typo mistake and a member of the team will delete this registration and send an email to the member requesting to send in another register.
• The mobile/email address provided does not match - The member is usually emailed to contact the office and update their contact information. The registration can then be accepted when the member information is updated.
• The member is already registered for online banking - The member is usually emailed to contact the office as they already have online access set up. Members can choose to get logged back into their existing online or to deregister that account and sign up again using new details.
• There may be an issue with your mobile phone provider - This can happen with international numbers in particular. Switching your mobile to airplane mode and then back off airplane mode can reset your mobile. Switching your mobile off and on again can also help. If you still don’t receive a PIN number, please contact the office and a member of the team can look into this for you.

If your account has become suspended or you cannot remember your log-in details please do not register again for the online service.

You may only have one active online account, so please contact the Credit Union in order to take the necessary steps to regain access to your current online account.

Your username was created when registering for online banking. You will not be able to log into your online area by entering your email address.

However, if you click the Log In button and then the Forgot Username button, you will be able to get a Username reminder sent to your email address. You can also ring into the office and a member of the team will be able to confirm your username over the phone.

Your password was created when registering for online banking. If you click the Log In button and then the Forgot Password button, you will be able to change your password yourself.

To do this, you will have to enter your Username, Date of Birth and Memorable Word. If all three pieces of information are correct, you will be able to request an OTP (One-Time Passcode) and update your password. If this does not work, you can also ring into the office or email info@lisduggancu.ie  and a member of the team will be able to reissue you a new temporary password to your email address.

• Click on your profile picture.
• Click update security details.
• Update PIN & Password here.

Click confirm & save your changes.

• Click on the documents tab.
• Click on Doc Upload.
• Click choose file to select your document.
• Select the document type you are uploading.
• Click on the upload button.

After a few moments you will see a success message.

• You create your username when you register.
• You create your password when you register.
• Password must be at least 8 characters in length.
• Usernames and passwords are both case sensitive so ensure the Cap Lock is not active when entering the details.
• Your PIN can only contain numbers and is issued to you via SMS text message and you will need it to log in.
• Your online account session will expire after 10 minutes of inactivity; this is a security precaution.

If you have problems viewing the website or online accounts, please update your browser to the latest version of Google Chrome, Mozilla Firefox or Apple Safari.

CU Online+ is loaded with the latest security features to ensure the safety and protection of your data. With this in place you can use CU Online+ in the safe knowledge that your data is in good hands.

Protection of Your Personal Data Using SSL (Secure Socket Layer) Encryption - Industry wide strong level of encryption.

Secure, Three-tiered Login Process - for additional levels of access and security.

OTP (One Time Passcode) and Password - as per industry best practice guidelines.

Firewall Protection - to stop unauthorised access and protect the information on your systems.

Time-out Facility - which automatically signs you out after a period of inactivity (to continue banking online, simply sign in again).

Secure Messaging - all account specific member communication is sent through a secure channel in CU Online+.